About Us

PuffPen Vapes is a U.S. company focused on providing a high-quality vaping experience and hassle-free customer service. Behind our company are real people who have a real passion for vaping and providing the very best products. We believe our company's success depends solely on our customers' satisfaction which is why we offer a "no questions asked" lifetime warranty on all of our products. Our goal is to make sure our customers are 100% satisfied.

OUR STORY

After tirelessly running into cheap vape pens, we sought out to create a quality battery capable of vaping any liquid, thick or thin. We felt universal compatibility was a must – a versatile battery that can adapt to the customers’ day-to-day needs. The variable voltage function allows the customer to dial in on the right temperature – no more damaged cartridges and burnt wicks.

However, functionality is only half the experience. We felt that a sleek and simple design was every bit as important when designing the P2 Vape. In comes the Touch Tip. The Touch Tip interface allows the user to easily select the desired heat setting or view the battery status with the touch of a finger.

FAQ

How do I turn the Pen on/off?
To power the Pen on & off, tap the tip 5x. The tip will light up when powered on.

How do I change voltages?
The voltages can be cycled by tapping the tip 3 times. The tip will light up based on voltage selected.
Light blue - 2.4 v, Dark blue - 3.2 v, Purple - 4.0 v

How do I charge my Pen?
To charge your Pen, remove the cartridge and screw the battery into the provided USB adapter. Do not over tighten. The indicator light on the charger will turn red when charging and green where fully charged. The tip of the Pen will also show the current battery level. Red, Yellow, Green

When the USB adapter and the Pen tip both light up green, the Pen is fully charged.

How will my Pen be shipped?
All items will be shipped in a discrete, unmarked package to ensure your privacy.

How do I fill/refill cartridges?
The provided cartridges can be filled by unscrewing the metal mouthpiece from the cartridge. Using a syringe with a blunt tip small enough to place inside the cartridge, carefully fill with the desired product – we offer a Fill Kit to make the process hassle free.

How do I use the PuffPen?
To use the PuffPen, first, make sure it is fully charged.
Ensure that the Pen is on by tapping the tip 5x. The tip will light up.
Screw on a 510-thread cartridge.
Inhale and enjoy!

How does the Pen work?
There is an air intake at the top of the battery that allows for air flow through the device. When inhaled, an airflow sensor activates the atomizer, which is located at the bottom of the cartridge. Once the atomizer is activated it begins to heat up the liquid in the cartridge, turning it into vapor. The vapor then gets sent up into the mouthpiece to be enjoyed.

How long will my battery last?
The battery life depends on usage and voltages used. The battery lasts approximately 1-2 days for heavy users; 1+ week for intermittent users.
The battery typically charges in under an hour.

What type of cartridge can be used with the Pen?
Any 510-thread cartridge is compatible with the Pen. We have found the exposed wick (plastic) cartridges work best on the lowest setting (2.4 v). Anything higher and you run the risk of burning the wick.

What type of liquid can be used in the Pen?
With the variable voltage, you are free to use any consistency of liquid you desire. We recommend a higher voltage setting for thicker liquids, and lower setting for thin types.

WHOLESALE
For wholesale inquiries, please use the contact form and select "Wholesale."
WARRANTY
Here at PuffPen Vapes, we believe it’s not enough to simply sell a product. We understand that customer satisfaction is an ongoing process – that’s why we offer a "no questions asked" lifetime warranty on all of our products.

Prior to filling out a Warranty request form, please contact our customer service to troubleshoot your problem – this can save you both time and money!

In order to start a claim, please fill out the Warranty form on our contact page or email us at sales@puffpenvapes.com. Upon receiving your claim, we will send a confirmation email with instructions to complete your return. Return shipping will be paid by the buyer.

As soon as we receive your item and deem it defective, we will ship out your replacement free of charge.
SHIPPING
Items will be shipped in a discrete, unmarked package to ensure your privacy. All items will be shipped USPS first class mail, unless otherwise specified.
RETURNS
Returns for unwanted items must be returned within 30 days from the date of purchase. To process a return, please fill out the contact form and select "Returns." You will receive confirmation email for your request. Upon receiving the item, we will process your refund within 1-2 business days.
PRIVACY POLICY

Privacy Notice
This privacy notice discloses the privacy practices for www.PuffPenVapes.com. This privacy notice applies solely to information collected by this website. It will notify you of the following:

  1. What personally identifiable information is collected from you through the website, how it is used and with whom it may be shared.
  2. What choices are available to you regarding the use of your data.
  3. The security procedures in place to protect the misuse of your information.
  4. How you can correct any inaccuracies in the information.

 

Information Collection, Use, and Sharing
We are the sole owners of the information collected on this site. We only have access to information that you voluntarily give us via email or other direct contact from you. We will not sell or rent any information we may collect to anyone.

We will use your information to respond to you, regarding the reason you contacted us. We will not share your information with any third party outside of our organization, other than as necessary to fulfill your request, e.g. to ship an order.

Unless you ask us not to, we may contact you via email in the future to tell you about specials, new products or services, or changes to this privacy policy.

Your Access to and Control Over Information
You may opt out of any future communications from us at any time. You can do the following by contacting us via the email address or phone number given on our website:

  • See what data we have about you, if any.
  • Change/correct any data we have about you.
  • Have us delete any data we have about you.
  • Express any concern you have about our use of your data.

 

Security
We take precautions to protect your information. When you submit sensitive information via the website, your information is protected both online and offline.

Wherever we collect sensitive information (such as credit card data), that information is encrypted and transmitted to us in a secure way. You can verify this by looking for a lock icon in the address bar and looking for "https" at the beginning of the address of the Web page.

While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information. The computers/servers in which we store personally identifiable information are kept in a secure environment. If you feel that we are not abiding by this privacy policy, you should contact us immediately via telephone at (719)-581-9544 or via email.

Registration
In order to use this website, a user must first complete the registration form. During registration a user is required to give certain information (such as name and email address). This information is used to contact you about the products/services on our site in which you have expressed interest. You may optionally provide demographic information (such as gender or age) about yourself, but it is not required.

Orders
We request information from you on our order form. To buy from us, you must provide contact information (like name and shipping address) and financial information (like credit card number, expiration date). This information is used for billing purposes and to fill your orders. If we have trouble processing an order, we'll use this information to contact you.

Cookies
We use "cookies" on this site. A cookie is a piece of data stored on a site visitor's hard drive to help us improve your access to our site and identify repeat visitors to our site. For instance, when we use a cookie to identify you, you would not have to enter your password more than once. Cookies can also enable us to track and target the interests of our users to enhance the experience on our site. Usage of a cookie is in no way linked to any personally identifiable information on our site.

Links
This website contains links to other sites. Please be aware that we are not responsible for the content or privacy practices of such other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of any other site that collects personally identifiable information.

Surveys & Contests
From time-to-time our site requests information via surveys or contests. Participation in these surveys or contests is completely voluntary and you may choose whether or not to participate and therefore disclose this information. Information requested may include contact information (such as name and shipping address), and demographic information (such as zip code, age). Contact information will be used to notify the winners and award prizes. Survey information will be used for purposes of monitoring or improving the use and satisfaction of this site.

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